Return Policy for Fryd Extracts USA
Welcome to Fryd Extracts USA! We’re dedicated to offering you the best quality products and ensuring your satisfaction. Our Return Policy is designed to be transparent, ensuring you feel confident and informed about your purchases and the process for returns, should they be necessary.
Our Commitment
Your satisfaction is our top priority. We understand that sometimes, a product may not meet your expectations. In such cases, we’re here to help.
Return Eligibility
- Time Frame: Items can be returned within 30 days of the receipt of your shipment.
- Condition: Products must be returned in their original condition and packaging, unopened and unused.
- Exceptions: Due to the nature of our products, items that have been opened or used are not eligible for return, unless they are defective or damaged.
How to Initiate a Return
- Contact Us: Before sending any products back, please reach out to us at support@frydextractsusa.org. We will provide you with instructions and a Return Merchandise Authorization (RMA) number.
- Prepare Your Package: Pack the item securely, ensuring the original packaging and labeling are included. Write the RMA number clearly on the outside of your return package.
- Shipping: Return shipping costs are covered by Fryd Extracts USA/ the responsibility of the customer. Please send your return package using a traceable method to ensure its safe delivery to us.
Processing Your Return
Upon receiving your return, we will inspect the item(s) to confirm eligibility. If approved, we will initiate a refund to your original method of payment or exchange the product, based on your preference. Please allow 15 days for the processing of your return.
Defective or Damaged Products
If you receive a defective or damaged product, please contact us immediately at support@frydextractsusa.org. We will prioritize the assessment of your claim, and you will be eligible for a full refund or exchange without incurring additional shipping costs.
Questions?
If you have any questions regarding our Return Policy, please contact us. We’re here to ensure your shopping experience is as smooth and satisfying as possible.
Thank you for choosing Fryd Extracts USA.